Our Policies

Classes:

Early Cancel Online (3 or more hours before class):
Your class will be returned to your account as a credit and can be used at a later date, up to the original expiration date of the class or package.

Late Cancel Online (less than 3 hours before class):
Unfortunately, your spot will be forfeited, and you will not receive a credit for the class.

Late Cancel Online (Unlimited Members):
If you were to cancel your spot in a class less than 3 hours beforehand, you will have a $15 (+tax) charge applied to your account.

Appointments:

Early Cancel Online (72 or more hours before an appointment):
Your appointment value will be returned to your account as a credit and can be used at a later date, up to the original expiration date of the class or package.

Late Cancel Online (less than 72 hours before an appointment):
Unfortunately, your appointment will be forfeited, and you won’t get a credit for the appointment.

Rescheduling after a Cancelled Appointment:
Approved appointment dates and times cannot be pushed back or rescheduled. If changes need to be made, a new appointment request must be submitted and will be subject to re-approval.

Right to Refusal:
The studio management reserves the right to refuse rental requests or cancel rental agreements at their discretion.

Private Classes / Lessons / Appointments

• Classes canceled with 72 hours or more notice will receive a credit for a future class.

• The value of the class will be added as a credit to your ALGN account.

• Credits must be used within 365 days from the date of the class that was canceled.

  Note: The specific terms and conditions of the policy may vary depending on the instructor and logistical factors.

Class Packages / Drop-Ins

• No refunds on Drop-In Passes or any unused portion of Monthly Class Packages

• Class Cards are valid for 30 days from the date of purchase (Excluding the Seasonal 10 Class Pass, which is 90 days.)

• Class Cards cannot be shared and are non-transferable

• Specialty, Masterclasses and Guest Teachers carry extra charges

Memberships / Unlimited Class Passes

• A minimum of 3 monthly payments is required. Membership is charged to a stored credit card (in member’s name) automatically monthly.

• To cancel, provide a minimum of 72 hours advance notice before the next auto-renew charge.

• Payments, once billed, are not eligible for a refund.

• Maximum of 3 holds per calendar year. Cancellations and holds cannot overlap.

  
  
  

All drop-In classes are non-refundable or transferable. Early cancellations, a minimum of 3 HOURS before the class start time, will be credited to your account and can be used at another time. Late cancellations will be subtracted from your account or class pass. If you are an unlimited member, a $15 (+ tax) fee will be charged to your credit card on file for no show.

Please take a moment to review the terms of our Privacy Policy. By using our website, you agree to accept the terms of our Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use this website. When using the website, you may be redirected to our online scheduling partner website: Mindbody Online. We collect information from you when you register for a workshop or master class, buy classes, subscribe to our newsletter, respond to a survey or fill out a form.

You may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information, birthdate and emergency contact information. If you register for a class or buy a class card on behalf of your child, you will also be asked to provide certain information about your child, such as your child's name and age.

We will use your information that you submit to us for the purposes for which it was submitted. For example, if you register for a workshop, you will receive enrolment details, our refund policy and receipt via email. If you buy a class ard/or our Intro Offer, you will receive an email receipt and future reminder if the class card is about to expire. Furthermore, we may use your personal information to send you periodic communications by e-mail to keep you up to date on current classes at ALGN Whistler and cancellations and/or time changes. You may opt out of receiving promotional or advertising e-mail communications from us by: (1) clicking the appropriate box on your Mindbody Online profile, (2) clicking on the unsubscribe link contained in such e-mail communications, or (3) sending an e-mail with “unsubscribe” in the heading line to us at info@algnwhistler.com

ALGN Whistler offers dance classes and workshops to adults and children ages 16 and up. Exceptions can be made by studio owners.

Clients under the age of 18 are required to get a signature from a parent or guardian. We encourage all visitors to the website or studio who are under the age of 18 and wish to communicate with us to use the assistance of their parent/guardian.

Once the class has reached capacity you will be put on the waitlist. The capcity of class can vary depending on what is being taught. The wait list has a capacity of 5-10 people per class. If a spot becomes available either an automated text will be sent (if a current phone number is attached to your account, and you have enabled text notifications) or we will call/email you to confirm your spot. If you do not hear from us, unfortunately a spot did not open up and you will not be charged for class. Classes will automatically be put back onto your ALGN account for later use.

Protecting the security of your personal information is very important to us. When you transmit personal information or credit card information from your computer, tablet or smartphone to our secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your personal information.

Your health and safety is our first priority and we are committed to following the safety measures laid out by the provincial health officers and the Ministry of Health. In order to ensure the health and safety of our community, the following policies will be implemented:

• Face coverings are optional inside the studio.

• Proof of Vacination is not longer required.

• Please pre-register for class on the “Mindbody” app. Check-in for class closes 5-minutes prior to class start time.

• Signs have been placed at businesses entrances notifying clients that they must not enter if they have symptoms of COVID-19.

• Hand sanitizing stations are provided throughout the facility inside the studio.

• At least one staff member will always be present during business hours and will be disinfecting facility surfaces when appropriate. Staff are provided with commercial grade disinfectant, cleaning supplies, and disposable gloves.

Thank you for your continued support and understanding during this time.

ALGN Whistler is committed to a healthy, harassment-free environment for all of our staff and students. ALGN Whistler has developed a policy intended to prevent harassment and bullying of any type, including sexual harassment, of its staff, customers, and clients, and to deal quickly and effectively with any incident that might occur. We at ALGN Whistler have a ZERO-TOLERANCE for harassment in any shape or form. Our culture is based on mutual respect and collaboration. This policy applies to every person in our studio; we are all obliged to comply with this policy.

Definition of Harassment and Bullying

Harassment is a form of discrimination and includes any unwanted physical or verbal behaviour that offends or humiliates you. The assessment of whether harassing behavior has occurred is focused on the impact of the target of the behaviour, not on the intention of the person commenting or acting in a potentially harassing way. The behaviour need not be intentional in order to be considered harassment.

Examples of harassment & bullying that will not be tolerated at Studio North include, but are not limited to: verbal or physical abuse, threats, derogatory remarks, cyberbullying, jokes, innuendo, or taunts. Studio North will not tolerate the display of pornographic, racist or offensive signs or images, offensive jokes based on race, gender or other grounds; and unwelcome invitations or requests, whether indirect or explicit.

What is sexual harassment?

Sexual harassment has many forms of variable seriousness. A person sexually harasses someone when they:

• Insinuate, propose or demand sexual favors of any kind.

• Invade another person’s personal space (inappropriate touching).

• Stalk, intimidate, coerce or threaten another person to get them to engage in sexual acts.

• Send or display sexually explicit objects or messages.

• Comment on someone’s looks, dress, sexuality or gender in a derogatory or objectifying manner
  or a manner that makes them uncomfortable.

• Make obscene comments, jokes or gestures that humiliate or offend someone.

• Pursue or flirt with another person persistently without the other person’s willing participation. Also flirting with someone at an inappropriate time is considered sexual harassment, even when these advances would have been welcome in a different setting. This is because such actions can harm a person’s professional reputation and expose them to further harassment.

• The most extreme form of sexual harassment is sexual assault. This is a serious crime and our company will support those who want to press charges against offenders.
  Sexual harassment is about how we make others feel. Some may not consider behaviours like flirting or sexual comments to be labeled as sexual harassment, as they are under the assumption that their intentions are innocent and are unaware of the potential impact of their actions. Regardless of your intention, if something you do makes anyone uncomfortable, or makes them feel unsafe, you must stop. ALGN Whistler has a zero-tolerance stance against sexual harassment and assault in any shape or form. 

Responsibility of management

First and foremost, we at ALGN Whistler  are committed to prevent sexual harassment by building a culture of respect and trust. It is the responsibility of ALGN Whistler management to take immediate and appropriate action to report or deal with incidents of bullying & harassment of any type, whether brought to their attention or personally observed. Under no circumstances will a complaint be dismissed or downplayed, nor should the complainant be told to deal with it personally. ALGN Whistler seeks to provide a safe, healthy and rewarding environment for the community.

Bullying & harassment will not be tolerated within our company. If you feel that you are being bullied or harassed, please contact a member of our team. We want to hear from you.

How to proceed if you are being harassed

• If possible, tell the harasser that their behaviour is unwelcome and needs to stop. Do so preferably via email or a similar platform so that you can have records of the interaction. (Please do not use this approach in more severe instances of sexual harassment. If sexual assault has occured, please report to management or the police as soon as possible.)

• If possible, keep a record of incidents (date, times, locations, possible witnesses, what happened.) You do not have to have a record of events in order to make a complaint, but a record can strengthen your case in a court of law and help you remember details over time.

• Make a complaint. If the inappropriate conduct does not cease, or if you are unable to, or uncomfortable with addressing the alleged harasser directly, report the incident to management.

If you report sexual assault to the police, ALGN Whistler  will provide any possible support until the matter is resolved. In any case, we will ensure you are not victimized and that you have access to relevant evidence admissible in court, such as security video footage or emails.

Internal harassment complaint process

• Once an internal complaint is received by ALGN Whistler , it will be kept strictly confidential. Appropriate action will be undertaken immediately to deal with the allegations. The alleged harasser will be contacted about the complaint and explicitly demand for the behaviour to stop. During this process, if the alleged harasser is an instructor, they will be temporarily suspended.

• Individual interviews with the complainant and alleged harasser will commence along with any individuals who may be able to provide relevant information related to the allegations. All information collected will be kept in confidence.

• If appropriate, ALGN Whistler will attempt to resolve the complaint by mediation if the complainant agrees to it. If mediation is not successful, an investigation will be undertaken by an investigator designated by the studio.

• If the investigation reveals evidence to support the complaint of harassment, the harasser will be terminated effective immediately and the incident will be documented in the harasser’s file. No documentation will be placed on the complainant’s file when the complaint has been made in good faith, whether or not there was a finding of harassment.

• If the investigation fails to find evidence to support the complaint, there will be no documentation concerning the complaint placed in the file of the alleged harasser.

• Regardless of the outcome of a harassment complaint made in good faith, the complainant as well as anyone providing information will be protected from any form of retaliation. We will also take into account the wishes of the complainant; some might want the matter to be resolved informally and discreetly, while others might expect more radical actions.

What is consent?

Consent is a voluntary, enthusiastic, and clear agreement to engage in sexual activity with another person. If consent is not given by both people, it is sexual assault. Consent must be clearly expressed in words and behaviour and it’s important to know that consent is not obtained if:

• A person is impaired by alcohol or drugs

• A person is unconscious or sleeping

• A person is in a position of trust or authority (teacher, coach)

• A person uses intimidation or threats to coerce someone into sexual activity

• A person changes his or her mind and says “no”.
  Consent needs to be ongoing; communicating every step of the way. Even in the heat of the moment, there needs to be consent before taking it to the next level. If they don’t say “no”, that doesn’t mean “yes.” Consent is a clear and enthusiastic yes. If someone seems unsure, stays silent, doesn’t respond, or says “maybe...” then they are not saying “yes”. To learn more about consent, please visit RAINN.org.
  
  This Bullying & Harassment Prevention Policy was created with the help of Canadian Human Rights Commission, The Canada Council for the Arts, the Cultural Human Resources Council and Respectful Workplaces in the Arts.
  
  Updated April 2022.